Effective February 7, 2020
At STA DELIVERY LLC, we are committed to providing exceptional service and ensuring customer satisfaction. This Return Policy outlines the procedures and conditions for returning items that have been delivered through our services.
We understand that sometimes shipments may need to be returned due to various reasons including damage, incorrect items, or other circumstances. This policy is designed to make the return process as smooth and transparent as possible for all parties involved.
Returns are accepted under the following conditions:
Follow these simple steps to initiate a return:
Call us at +1 (215) 989-6194 or email Sheilsnetadsbury@stadeliverysap.com to initiate the return process. Provide your tracking number and reason for return.
Our team will review your request and provide a Return Authorization Number (RAN) along with detailed instructions for packaging and shipping.
Securely package the item with the RAN clearly marked on the outside. Ship to the address provided by our customer service team.
Once we receive and inspect the return, we will contact you regarding the resolution, which may include refund, replacement, or credit.
| Return Type | Timeframe | Processing Time |
|---|---|---|
| Damaged Items | Report within 48 hours | 3-5 business days |
| Wrong Item Delivered | Report within 7 days | 5-7 business days |
| Standard Returns | Within 14 days | 7-10 business days |
| Refused Deliveries | Immediate | 5-7 business days |
Special Procedures for Damaged Shipments:
Lost Shipments: If a shipment is lost in transit, please contact us immediately. We will initiate a trace and investigation. Claims for lost items must be filed within 30 days of the original ship date.